Application of the general conditions of sale

In these General Conditions of Sale the term “CHP Germany” means CAVIAR HOUSE & PRUNIER GERMANY; “Client” means any person or entity purchasing a product from CHP Germany; “Contract” means any agreement to the effect that buyer shall purchase products from the website CHP Germany; “Goods“ means any product sold or licensed by CHP Germany; These conditions shall govern any sale and delivery and any offer made by CHP Germany.

The contract is concluded between CAVIAR HOUSE & PRUNIER GERMANY

Redcarstr. 2a
53842 Troisdorf
TEL. +49 (0)22 41 944 970
FAX: +49 (0)22 419 44 97 100

And The client

This is an automatic shop online. You can pay by credit card and you will receive a confirmation with the detail of your order per email. You can also place your orders by telephone, using our free order number + 49 (0) 800 - 22 25 855, by fax using number +49 (0)22 419 44 97 100, by e-mail at We are pleased to advise you personally, and give you additional information over the phone from Monday to Thursday from 8.00 a.m. to 5.00 p.m, and on Friday from 08.00 am to 2.00 pm. Our answering service is connected outside these times but cannot register orders.


Delivery in Europe
Delivery is usually made within 24 - 48 hours throughout Europe (except on public holidays and weekends) if the order is received by 4.00 p.m. Delivery will be made ex-warehouse of a supplier commissioned by CHP Germany to the delivery address specified by the customer. Delivery will only be executed provided there is sufficient stock. Any probable delivery dates advised by CHP Germany or its commissioned supplier are always non-binding. Our parcels are always dispatched by a carrier in special packaging containing cooling elements, because our products are perishable. Please place the goods in a refrigerator immediately upon receipt. All shipping costs will be at your charge. We guaranty that all products are in perfect conditions leaving CHP Germany and that we are not responsible for any damages caused during the transport.

International deliveries
All international deliveries without Europe are processed individually.

Further conditions of delivery
All our offers are subject to change without notice. Invoicing is made according to the actual quantity delivered where the items are priced in kilograms or grams. We can only acknowledge any possible complaints concerning the goods within 24 hours following receipt of them, in view of the fact that our products are perishable. Please keep the queried product in safe custody for an analysis to be carried out by us. We expect that goods are returned in the same condition as they were on purchase. Please do not forget to return the package to us as quickly as possible by express post. Any credit balance arising from the return will be settled by us without delay, unless you wish to use it for a further order. These general sales conditions may not be cancelled by our customers by terms stipulated on their part. The orders for delivery placed with us are in all cases subject to the law of Germany.

Our prices are net inclusive tax.. All earlier prices cease to apply on publication of this catalogue or price list.. CHP Germany attaches great importance to supplying only the best quality. Therefore, it may occur that we do not hold a particular item in stock at the delivery date desired by you. In this case, we shall substitute this item with another of at least the equivalent standard, without prior notice and at no extra expense for you. Our Prunier caviar selection in original tins and our Balik salmon are all hand packed individually. Therefore, the prices shown for these products are approximate, and subject to a variation of plus or minus 5% depending on their weight.

Please note that CHP Germany can not sell alcohol to people under 18.

Return and cancellation
You have a general right to return non food goods only within a period of 14 days. You are obliged to return the goods to us in the same condition as they arrived and to take reasonable care ensuring that the goods are received by us and are not damaged in transit. For return of fresh foods, please see the article “Further conditions of delivery”.

Data protection
For processing your order, we store your address and other data relating to the order. We guaranty protection of your personal particulars, according to the provisions of the international data protection law. We assure you that we shall not pass details of your address and that of the recipient of gifts, to a third party.

Client obligation
The client is personally liable for its choice of items and after delivery is entirely responsible for the conservation and consumption of the items. The client must consume the items before the expiration date. Balik, Caviar House & Prunier and all the products appearing on the web site cannot be resold. Client represents and warrants that it is purchasing Products or Services from CHP Germany for its own account and use and not on behalf of any other person or entity. The client assumes all risks once they have left CHP Germany. If any damage occurred to the goods during shipping, a funded protest should be addressed to the courier. Unless presented with such a document, CHP Germany declines all responsibility regarding shipping and will not be liable for any damage unless expressly accepted otherwise by CHP Germany.

Paiement method
You can pay by credit card issued by American Express, MasterCard or VISA.. As of January 2010, orders will be delivered upon proof of payment which will be done either by credit card or by bank transfer. You can ask to open an account and CHP Germany reserves the right to accept your request.

Our offer is subject to change without notice. Because our products are not mass-produced articles, slight deviations from the photographs and specifications contained in the website may occur.

Applicable law
These General Sales Conditions are under German laws.

Change of these general sales conditions CHP
Germany reserves the right to change and adapt these General Sales Conditions anytime.